by Chander Sharma | Mar 22, 2021 | Professional Development
C U S T O M E R I want this.I want that.I also want that.I certainly want that. Sounds familiar ?? Your Customer has often said those statements to you. Want Vs Need : your customer may want 1,000 things but probably needs few or something totally different. Find out...
by Chander Sharma | Mar 17, 2021 | Professional Development
C U S T O M E R “Really ???” said the MD of a Fortune 500 company as he stood up in disbelief. “There is more coming” replied my Partner firmly and with a smile. Our shoulders broadened as we took pride in delivering more than expected to our clients. Exceeding...
by Chander Sharma | Feb 16, 2021 | Professional Development
C U S T O M E R My boss threw the file on my face and told me ‘listen to your customer’. And that has remained with me for 27 years now. What do you do to actively ‘listen’ to your Customers ? Qualitative interviewsInteractive voice response (IVR)Online...
by Chander Sharma | Jan 21, 2021 | Professional Development
We are closed for business for the next 3 days for a good reason. Me and my community of Professional Speakers are gathering online for the annual flagship event of the Professional Speakers Association of India. PSS2021 : Professional Speaker Summit 2021 : Theme :...
by Chander Sharma | Nov 11, 2020 | Professional Development
The Learning Conversation Series : Kumar Achanta has worked for 15 years across various industry verticals such as Retail, FMCG, Education, Time share, IT ITES & BPO. He has been a passionate toastmaster, speaker and a corporate trainer. He is a master storyteller...
by Chander Sharma | Oct 28, 2020 | Leadership, Professional Development
The Learning Conversation Series : Maheshwari Jani is a passionate human capital transformation professional with over 14 years of work experience. And she brings value by Understanding Their Business Environment and hence, Creating Customized Interventions for an...
