C U S T O M E R
People buy from people and we all know that.
Global researches are focusing the role of empathy in customer-service more than ever before. Here are 5 statements that could re-assure your customers & show them how much you care:
“If I were in your situation, I would feel exactly the same way you do.”
“Oh – I can imagine how frustrating that would be.”
“I can clearly see why that made you angry.”
“This situation is unacceptable to me, too. Let’s look for a solution for you”
“This is very disappointing, especially when ( paraphrase the customer’s perspective or efforts)…”
A word of ‘care’ can completely change the way you have conversations with your customers.
Reach out to our team of experts for deeper insights on #customerservice