Unleash Your Inner Spectrum: Discover, Accept, and Dance in Your Colors
Stories that inspire. “When I set a glass prism on a windowsill and allow the sun to flood through it, a spectrum of colors dances on the floor. What we call "white" is a rainbow of colored rays packed into a small space. The prism sets them free.” ~Diane Ackerman The...
5 Key Strategies to Drive Business Outcomes for Your Clients
C U S T O M E R What is the ‘Business Outcome’ ?? screamed a visibly irritated the Managing Director. The CXO team is always concerned and focused on business outcomes or the business goals. Every time a company enters into a relationship with you (their vendor), it’s...
Understanding Wants vs Needs: The Key to Solving Customer Problems and Driving Business Growth
C U S T O M E R I want this.I want that.I also want that.I certainly want that. Sounds familiar ?? Your Customer has often said those statements to you. Want Vs Need : your customer may want 1,000 things but probably needs few or something totally different. Find out...
World Sparrow Day: Raising Awareness for Urban Bird Conservation
World Sparrow Day is celebrated on the March 20th of every year. The objective of World Sparrow Day is to educate the public about the threat of polluted urban environments and non-caring humans to the house sparrow population, as well as to other common bird species....
“Exceeding Expectations: The Key to Lasting Business Impact”
C U S T O M E R “Really ???” said the MD of a Fortune 500 company as he stood up in disbelief. “There is more coming” replied my Partner firmly and with a smile. Our shoulders broadened as we took pride in delivering more than expected to our clients. Exceeding...
The Garden of Life: Lessons in Love, Patience, and Growth
S T O R I E S : Stories that inspire. My wife took to gardening 8 months back – carefully selecting pots of different sizes, plants of all varieties and putting them together in our small courtyard. And now this is our new location for morning tea and meditation....
8 Strategies for Aligning Employee and Customer Experience (EX to CX) for Business Success
C U S T O M E R EX to CX : 8 things you could do differently. Aligning your customer and employee experience programs is an essential step in transforming your organization around experiences. With your people motivated, engaged and enabled, you can deliver positive...
12 Keys to Creating a World-Class Customer Experience
C U S T O M E R ‘We are living in an ‘Experience Economy’ where the bar for satisfactory or average customer service within our industry keeps being raised’ Moments of magic, however, are not just average or satisfactory experiences. They are outstanding or unique...
The Power of My Tribe: A Journey in Professional Speaking
T R I B E “You are your tribe” said my master looking deep into my eyes. My skills in ‘Professional Speaking’ have come from my tribe. Less than 40 days ago, we had this amazing summit #pss2021 where my tribe gathered to share their wisdom on the craft. And the least...