World Sparrow Day: Raising Awareness for Urban Bird Conservation
World Sparrow Day is celebrated on the March 20th of every year. The objective of World Sparrow Day is to educate the public about the threat of polluted urban environments and non-caring humans to the house sparrow population, as well as to other common bird species....
“Exceeding Expectations: The Key to Lasting Business Impact”
C U S T O M E R “Really ???” said the MD of a Fortune 500 company as he stood up in disbelief. “There is more coming” replied my Partner firmly and with a smile. Our shoulders broadened as we took pride in delivering more than expected to our clients. Exceeding...
The Garden of Life: Lessons in Love, Patience, and Growth
S T O R I E S : Stories that inspire. My wife took to gardening 8 months back – carefully selecting pots of different sizes, plants of all varieties and putting them together in our small courtyard. And now this is our new location for morning tea and meditation....
8 Strategies for Aligning Employee and Customer Experience (EX to CX) for Business Success
C U S T O M E R EX to CX : 8 things you could do differently. Aligning your customer and employee experience programs is an essential step in transforming your organization around experiences. With your people motivated, engaged and enabled, you can deliver positive...
12 Keys to Creating a World-Class Customer Experience
C U S T O M E R ‘We are living in an ‘Experience Economy’ where the bar for satisfactory or average customer service within our industry keeps being raised’ Moments of magic, however, are not just average or satisfactory experiences. They are outstanding or unique...
The Power of My Tribe: A Journey in Professional Speaking
T R I B E “You are your tribe” said my master looking deep into my eyes. My skills in ‘Professional Speaking’ have come from my tribe. Less than 40 days ago, we had this amazing summit #pss2021 where my tribe gathered to share their wisdom on the craft. And the least...
Unlock Your Potential: Follow Your Bliss to Leadership Excellence
Stories that inspire. “Locking yourself in a cage will not help you” said my master. He further quoted Joseph Campbell ~ ‘Follow your bliss and the universe will open doors where there were only walls’ Possibilities and more possibilities when you follow your bliss....
Empathy in Customer Service: 5 Powerful Statements to Reassure and Connect with Your Customers
C U S T O M E R People buy from people and we all know that. Global researches are focusing the role of empathy in customer-service more than ever before. Here are 5 statements that could re-assure your customers & show them how much you care: “If I were in your...
How Customer Education Drove 26.5% Revenue Growth in Just 6 Months
C U S T O M E R 26.5% revenue growth is what our client recorded in 6 months. Our plan was simple – we advised them to stop focusing on new customer acquisition, divert most of their resources into reselling, upselling, cross-selling to their existing clients. The...