12 Keys to Creating a World-Class Customer Experience
C U S T O M E R ‘We are living in an ‘Experience Economy’ where the bar for satisfactory or average customer service within our industry keeps being raised’ Moments of magic, however, are not just average or satisfactory experiences. They are outstanding or unique...
The Power of My Tribe: A Journey in Professional Speaking
T R I B E “You are your tribe” said my master looking deep into my eyes. My skills in ‘Professional Speaking’ have come from my tribe. Less than 40 days ago, we had this amazing summit #pss2021 where my tribe gathered to share their wisdom on the craft. And the least...
Unlock Your Potential: Follow Your Bliss to Leadership Excellence
Stories that inspire. “Locking yourself in a cage will not help you” said my master. He further quoted Joseph Campbell ~ ‘Follow your bliss and the universe will open doors where there were only walls’ Possibilities and more possibilities when you follow your bliss....
Empathy in Customer Service: 5 Powerful Statements to Reassure and Connect with Your Customers
C U S T O M E R People buy from people and we all know that. Global researches are focusing the role of empathy in customer-service more than ever before. Here are 5 statements that could re-assure your customers & show them how much you care: “If I were in your...
How Customer Education Drove 26.5% Revenue Growth in Just 6 Months
C U S T O M E R 26.5% revenue growth is what our client recorded in 6 months. Our plan was simple – we advised them to stop focusing on new customer acquisition, divert most of their resources into reselling, upselling, cross-selling to their existing clients. The...
Embracing the Journey: The Six Dimensions of Self-Love
Stories that inspire. My teacher said “Love thyself” and later gave me 6 dimensions of those 2 words. Forgive yourself.Be kind to yourself.Accept yourself.Trust yourself.Spend time with yourself.Discover yourself. Happy to share more wisdom and help you write a new...
Elevating Leadership: The Meditative Power of Bird Watching for Focus and Resilience
Personal & Professional Excellence Series: Yet another day of jaw-dropping outdoor experience. Therapeutic & truly meditative - 'Bird Watching' requires great patience and perseverance. The sight of a beautiful bird in its natural habitat is exhilarating and...
Unlocking Resilience: Empowering Your Team for Personal and Workplace Excellence
R E S I L I E N C E Your ability to respond to and deal with a crisis, is a great way to build resilience for the future. Resilient Mindset - a key noteResilient Mindset - a 3 hour masterclassResilient Mindset - a 2 day workshopResilient Mindset - a leadership...
Crafting an Effective Customer Listening Strategy: Tools and Insights for Deeper Engagement
C U S T O M E R My boss threw the file on my face and told me ‘listen to your customer’. And that has remained with me for 27 years now. What do you do to actively ‘listen’ to your Customers ? Qualitative interviewsInteractive voice response (IVR)Online...