by Chander Sharma | Mar 12, 2021 | Team Productivity
C U S T O M E R EX to CX : 8 things you could do differently. Aligning your customer and employee experience programs is an essential step in transforming your organization around experiences. With your people motivated, engaged and enabled, you can deliver positive...
by Chander Sharma | Mar 12, 2021 | Leadership
C U S T O M E R ‘We are living in an ‘Experience Economy’ where the bar for satisfactory or average customer service within our industry keeps being raised’ Moments of magic, however, are not just average or satisfactory experiences. They are outstanding or unique...
by Chander Sharma | Mar 4, 2021 | Leadership
T R I B E “You are your tribe” said my master looking deep into my eyes. My skills in ‘Professional Speaking’ have come from my tribe. Less than 40 days ago, we had this amazing summit #pss2021 where my tribe gathered to share their wisdom on the craft. And the least...
by Chander Sharma | Feb 28, 2021 | Leadership
Stories that inspire. “Locking yourself in a cage will not help you” said my master. He further quoted Joseph Campbell ~ ‘Follow your bliss and the universe will open doors where there were only walls’ Possibilities and more possibilities when you follow your bliss....
by Chander Sharma | Feb 25, 2021 | Leadership
C U S T O M E R People buy from people and we all know that. Global researches are focusing the role of empathy in customer-service more than ever before. Here are 5 statements that could re-assure your customers & show them how much you care: “If I were in your...
